2021 Outlook
In 2021, our focus will be on supporting our customers' recovery from the COVID-19 pandemic and ensuring we comply with (new) rules and regulations.
TARGETS | 2021 | 2020 | |
Higher impact portfolio | Green-labelled committed portfolio (€ mln / %) | 4,293 / 34 | 4,877 / 34 |
Reducing Inequalities-labelled committed portfolio (€ mln / %) | 3,970 / 31 | 3,953 / 28 | |
Total committed portfolio FMO | 8,837 | 9,821 | |
ESG risks managed at an adequate level (rating BB or better) (%)1 | >90 | 90 | |
| Total committed portfolio public funds (€ mln) | 1,318 | 1,294 |
Total committed portfolio mobilized funds (€ mln) | 2,624 | 3,157 | |
Customer satisfaction (NPS score) | 70 | 70 | |
Higher productivity | KYC file remediation (%) | 100 | 100 |
Realized delivery on project portfolio (%) | 85 | 85 | |
Financial performance | Net profit (€ mln) | 120 | 192 |
Return on Equity (%) | 4.0 | 6.0 | |
- 1 In 2021, a new methodology will be used to track ESG performance. In 2020, the definition and methodology focused on the % of high/medium risks that were amber/green for all customers with an A and B+ E&S risk category or with CG support.