Independent complaints mechanism
FMO has an Independent Complaints Mechanism (ICM) together with the Deutsche Investitions- und Entwicklungsgesellschaft (DEG). This allows affected parties the possibility to raise their complaints with an Independent Expert Panel (IEP).
The Supervisory Board was informed by the IEP about the follow-up on the two complaints that have been investigated since the establishment of the mechanism. The IEP has a dual mandate: a fact-finding and monitoring role and a problem-solving role. Escalating to the problem-solving role is only possible if all parties agree and there is a reasonable expectation that a mutually-agreed resolution of the complaint will be possible.
The Supervisory Board is convinced of the importance of the ICM and would like to thank the IEP for their diligent work. For more information, please see the FMO website: www.fmo.nl/project-related-complaints.