Higher productivity

In 2020, we continue to increase our productivity by implementing a multi-year portfolio of projects across three areas: (1) implementation of our Strategy 2025, (2) regulatory and operational requirements and (3) foundation for the future. 85% of all planned deliverables will be realized by the end of the year. This includes completing large projects such as an upgrade of our core banking applications and enhancing our KYC policies and processes in line with the requirements of the Dutch Central Bank. We expect to achieve an operating income of €410 million and maintain a stable staff base to achieve our ambitions. We will continue with the operationalization of FMO’s new organizational values.