Connectivity table

The material topics resulting from the 2020 materiality assessment are included in the following connectivity table. This table links the material topics to our key performance indicators, targets, and performance as well as the sections in this annual report that cover each topic.

The topics requiring further attention from FMO, as concluded by the recent materiality assessment, are highlighted in the table by an asterisk (*). This annual report already discloses information on new material topics such as the 'effects of the pandemic', as we anticipated this would be a material topic for our stakeholders and FMO. We will need more time to collect insights on other (new) material topics to understand where improvements need to be made in the future.

In € million unless stated otherwise

Mission: We empower entrepreneurs to build a better world Strategy: Be the preferred partner to invest in local prosperity
Material topic	Contributing to SDG	Key performance indicator	2020 performance	2020 target	2019 performance
Higher impact portfolio
Contributing to decent work and economic growth	SDG 8	Total committed portfolio FMO	8,166	9,821	9,124
		New investments FMO^[1]	1,259	2,155	1,774
		Jobs supported (nr. of jobs)^[2]	427,489
Reducing inequality*	SDG 10	Reducing Inequality-labelled committed portfolio	3,758	3,953	3,896
		Reducing Inequality-labelled new investments^[1]	745	888	784
Combating climate change and its impacts*	SDG 13	Green-labelled committed portfolio	3,869	4,877	4,165
		Green-labelled new investments^[1]	466	1,137	861
		Financed absolute GHG emissions (tCO₂e)^[2]	2,939,695
Supporting women's economic empowerment*	SDG 5	Gender-line financing^[1]	151		147
Promoting environmental, social and governance (ESG)	SDG 3, 5, 8, 10, 12, 13, 14, 15	ESG target performance (% of risks managed)^[3]	93%	90%
Supporting customers to safeguard human rights*	SDG 3, 5, 8, 10, 12, 13, 14, 15	New admissible complaints received	1		0
		Number of customers in portfolio for which human rights were assessed during due diligence	301		308
COVID-19 effects / supporting economic recovery*		Number of payment deferrals^[4]	31
		Number of full restructurings^[4]	3
Deeper relationships
Mobilizing public & private capital	SDG 17	Total committed portfolio mobilized funds	2,708	3,157	2,960
		New investments mobilized funds^[1]	483	902	722
		Total committed portfolio public funds^[5]	1,148	1,294	1,235
		New investments public funds^[1]^,^[5]	145	195	223
Supporting Dutch business opportunities in developing countries		New investments in Dutch business^[1]^,^[6]	0	100	54
Providing capacity development to our customers		Total capacity development contracted	9.5		9.2
Investing in innovation*		No indicator
Cooperation & harmonization with other DFIs		No indicator
Ensure employee engagement, health and well-being*		Employee engagement score	7.1	8.0	7.4
Being an inclusive organization		Gender diversity: % women in the workforce	50%	50%	50%
		Gender diversity: % women in management positions	42%	50%	42%
Other		Customer satisfaction (NPS score)	70.2%	70%	75.5%
Higher productivity
Being a high-performing DFI		Realized delivery on project portfolio	92%	85%	87%
Measuring impact & learning from evaluations*		No indicator
Being a responsible, transparent & accountable bank		Score in latest Transparency Benchmark	76%		76%
		Nr. of alleged employee-related integrity issues	1		0
		Nr. of alleged customer-related integrity issues	20		21
		Nr. of alleged customer-related integrity issues closed	24		9
Financial performance
Maintaining financial sustainability & risk appetite of FMO*		Profit & Loss account
		Operating income	88	410	330
		Operating expenses	144	144	130
		Impairments	-78		-92
		Net profit/loss	-205		120
		Underlying net profit/loss	-90		96
		Balance sheet
		Total assets	8,998		9,412
		Shareholders' equity	2,897		3,127
		Debentures & notes	5,486		5,808
		Ratios at end of period
		Non Performing Loans (%)	9.1%		9.8%
		Return on average shareholders' equity (%)	-6.8%		3.9%
		Return on assets (%)	-2.3%		1.3%
		Common Equity Tier 1 (%)	23.3%		21.8%

1 In 2020, FMO introduced a new methodology to account for new investments. The 2019 comparative figures reported in the 2019 Integrated Annual Report have been restated to reflect the new methodology.
2 Results are based on the new harmonized joint impact model. No comparative figures are available.
3 In 2020, FMO expanded the scope of its target on ESG performance. In 2019, the performance target was limited to a sub-set of 40 new customers classified as high-risk or supported by a Corporate Governance (CG) specialist that were contracted in 2017 or 2018, where FMO was in the lead. In 2020, the scope was expanded to 293 customers consisting of all high-risk customers and those supported by a CG specialist, including investments where another financial institution is in the lead (e.g. IFC, DEG, Proparco, etc.). As a result of the expansion of the scope, there is no comparative figure for 2019.
4 In 2020, FMO introduced this as an indicator to reflect the additional COVID-19 support we have provided our customers since the start of the pandemic. In 2019, the pandemic did not yet pose a major problem to our customers. A comparative figure is therefore not applicable. This indicator will be reported as long as FMO deems it necessary to support its customers in this way.
5 Figures include assets under FMO's management. Funds that have been sub-delegated to others are excluded, such as Green Climate Fund. In 2019, some of these funds were included in the figures. The 2019 comparative figures have been restated to reflect this change.
6 Figures include only FMO invested amounts in line with FMO's target. In 2019, invested amounts through public and mobilized funds were also included. The 2019 comparative figure has been restated to reflect this change.