Organizational developments

People and needed skills

At FMO, our mission depends on having a dynamic, engaged and competent workforce. Through human resources (HR) programs and initiatives, we are committed to creating an environment where employees can thrive, develop essential skills and contribute effectively to our strategic objectives. In 2024, among other things, we continued the Values in Action program that was launched last year.

Regular Employee Engagement Surveys and interim pulse checks ensure our programs remain relevant and impactful. In 2024, our employee survey reported an NPS of 21 (up from 15 in 2023), reflecting positive employee engagement and satisfaction. By continuously refining initiatives based on feedback, we strengthen alignment with organizational goals, ensuring FMO remains an agile, responsive organization that maximizes its impact. 

For more information on these topics, refer to 'S1 - Own workforce' in the 'Sustainability statement'.

Efficiency

Continuing to optimize organizational efficiency is essential to achieving our long-term strategy towards 2030: ‘Pioneer, Develop, Scale’. Our approach to improving efficiency is three-fold: automation and digitalization, bottom-up efficiencies, and artificial intelligence.

With regards to bottom-up efficiencies, we are helping managers and employees achieve incremental efficiency gains that alone might seem insignificant but together can make a huge difference. Not only to operational efficiency but also to the well-being and job satisfaction of our people. Encouraging everyone at FMO to question the status quo in terms of how we do things and experiment with new ways of doing those things improves operations, empowers people and encourages a continuous improvement culture.

In 2024, through FMO's Digitalization Program, we achieved several milestones. Notable accomplishments include the deployment of a DNB-compliant Credit Risk Event assessment tool, a cutting-edge arrears monitoring solution for proactive issue management, and advanced tools for automated risk classifications, covenant management and customer reporting oversight. Furthermore, we tested Microsoft Copilot in secure environments, ensuring data protection of both our own data and that of our stakeholders. Integrating AI will free up resources, strengthen stakeholder engagement, and increase our overall impact, moving us towards a more efficient, future-ready organization.